E-Tech Electrical  
               Electrical Engineers & Contractors

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Qualified Electricians In Dumbarton
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Terms and Conditions:


1.1 These are the terms on which we will carry out the work for you. Please ensure
that you read them carefully before asking our engineer to begin the work.

1.2 When you telephone us, we will take details of the work you need us to carry out,
your credit or debit card details and will arrange a time slot for an engineer to visit
you. Please note that we reserve the right to refuse to accept certain credit and
debit cards.

2.1 We will supply you with a date and time when we will arrive to begin carrying out
the work. We will give you an estimate of how long the work will take to complete,
however, this will only be an estimate and the work may take more or less time
than we have anticipated.

2.2 We will try to get to you as soon as possible and where possible before the
time slot we have allocated to you, if, when we book the job we consider the
circumstances you have described to us are an emergency. However, this might
not be possible if an event occurs which is outside of our control.

2.3 We will make every effort to arrive and to complete the work on time. However,
we will not be liable or responsible for any delay or failure to carry out the work,
due to an event outside our control such as poor traffic conditions, poor weather
conditions or the failure of public or private telecommunications networks. If such
an event happens, we will let you know as soon as possible and you can cancel
the job if you no longer want us to carry out the work. We may cancel the job if the
event lasts for more than 4 weeks.

2.4 To enable us to carry out the work you will need to:

(a) provide us with access to the premises and any services and facilities we need
to carry out the work;
(b) ensure that the premises are clear and safe for us to access and that you own the
premises and do not need the consent of another person to enable us to carry out
the work;
(c) ensure that any materials you provide to enable us to carry out the work are
suitable. If you fail to do so we may not be able to carry out the work and you may
need to contact us to arrange a further visit.


3.1 The price you pay will include a charge for labour, parts and materials and
VAT. Labour will be charged from the moment that our engineer arrives at
your premises at our hourly rate stated below, one hour minimum.  For example if our
engineer is at your premises for 40 minutes we will charge you for a minimum of

one hour. Our standard hourly rate is £85.00 + VAT per hour. Emergency call out
and out of hour rates will be charged at £135.00 + VAT per hour.
Please note that we will charge for any time spent by our engineer diagnosing
the work to be carried out.  All other payments (installations) are due upon satisfactory
completion of the contract. Any materials ordered prior to receiving your cancellation will need
to be paid for in full. 

3.2 When the engineer has completed the work, he will complete the Job Sheet/Invoice and
we will take the total price stated on the Job Sheet/Invoice from your credit or debit card.
Please note that if the payment we take the card from is not guaranteed we may
add a 2% administration charge to the payment we take from your card and we
may need to ask a third party to authorise your payment. Credit cards are subject to

to a 5% additional fee.

3.3 We may ask you to make a payment in advance if we think that the cost of the
parts or labour is likely to be more than equivalent to 1 hour’s work. If we have
taken a payment in advance, the balance owed to us will be taken from your
credit or debit card when we have finished the work. We will refund the payment
in advance to you if you cancel the job.


4.1 If we fail to comply with these terms, we are responsible for any loss or damage
you suffer that is a foreseeable result of our breach of the terms or our negligence.
Loss or damage is foreseeable if it is an obvious consequence of our breach or if
they were contemplated by you and us at the time we entered into this contract.

4.2 We will make good any damages caused to your property by us during the course
of carrying out the work. However, we are not responsible for the cost of repairing
any pre-existing faults or damage to your property that we discover in the course of
carrying out the work or if we cause damage having to gain access to your property
or any hidden pipes or drains to enable us to carry out the work (except where we
have been negligent).

4.3 The work we carry out is for domestic and private use and as such we will not be
liable for any loss of profit to your business, loss of business, business interruption,
or loss of business opportunity.

4.4 We do not exclude or limit in any way our liability for:
(a) death or personal injury caused by our negligence or the negligence of our
employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act
1982 (title and quiet possession)